Extra bonus takes the privacy of Malaysian players seriously. This document clearly explains what data we collect, how it is used, and your rights as a player over your personal information. We believe transparency is the foundation of trust.
Extra Bonus Data Protection
Keselamatan maklumat peribadi anda adalah keutamaan kami
Extra Bonus's Privacy Commitment to You
Six data protection principles that form the core of how extra bonus handles the personal information of Malaysian players.
All communications between your device and extra bonus servers are protected by 256-bit SSL encryption — the same data protection technology used by leading Malaysian banking institutions such as Maybank and CIMB. Your login credentials, transaction data, and personal details are always encrypted in transit.
SSL 256-bit End-to-EndExtra bonus tidak pernah dan tidak akan menjual, menyewakan atau menukar maklumat peribadi pemain kepada pihak ketiga untuk tujuan pemasaran atau perniagaan. Data anda adalah milik anda sepenuhnya — kami hanya menggunakannya untuk tujuan yang dinyatakan dalam dasar privasi ini dan dengan kebenaran anda yang jelas.
Tiada Jualan Data YoursExtra bonus only collects data that is genuinely necessary for platform operations — account registration, identity verification, payment processing, and legal compliance. We do not collect irrelevant information or data beyond what our platform actually requires.
Minimum DataAll extra bonus player data is stored on servers protected by multiple layers of physical and digital security. Access to the player database is strictly limited to authorised personnel only, and every access is logged and monitored. Data backups are performed regularly to prevent data loss.
Safe Server Restricted AccessYou have the right to access, correct, delete, or transfer your personal data at any time. Requests to update or delete data can be submitted to the extra bonus support team and will be processed within the timeframe set out in this policy.
Full Access Right to DeletionExtra bonus only sends marketing communications — such as bonus offers, promotions, and platform news — to players who have given explicit consent at registration or thereafter. You may unsubscribe at any time via the unsubscribe link in any email or through your account settings.
Opt-in Sahaja Mudah BerhentiExtra bonus mengumpul pelbagai jenis maklumat peribadi daripada pemain semasa dan selepas proses pendaftaran. Pengumpulan ini adalah perlu untuk memastikan platform berfungsi dengan selamat, mematuhi perundangan yang berkenaan, dan memberikan pengalaman yang disesuaikan kepada setiap pemain. Berikut adalah perincian lengkap data yang kami kumpul daripada pemain extra bonus.
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Maklumat Identiti | Full name, date of birth, MyKad or passport number | Account verification, fraud prevention, legal compliance |
| Contact Information | Email address, Malaysian phone number, mailing address | Account communications, security verification, customer support |
| Maklumat Kewangan | EWallet account details (Touch 'n Go, GrabPay, DuitNow), FPX details, transaction history | Pemprosesan deposit dan pengeluaran dalam RM |
| Age Verification Information | Salinan MyKad atau pasport, selfie pengesahan | To verify that players are 18 years of age or older |
| Communication Preferences | Persetujuan emel promosi, tetapan pemberitahuan | Sending bonus offers and relevant platform news |
When you use the extra bonus platform — whether via web browser or mobile app — our systems automatically record certain technical information to ensure optimal platform security and functionality:
Data teknikal yang dikumpul secara automatik digunakan terutamanya untuk tujuan keselamatan — mengenal pasti percubaan log masuk yang mencurigakan, mencegah penipuan, dan memastikan platform berfungsi dengan betul. Extra bonus tidak menggunakan data ini untuk membuat profil peribadi pemain untuk tujuan pemasaran pihak ketiga.
Extra bonus uses personal information collected solely for legitimate and stated purposes. We do not use your data for any purpose unrelated to the operation of the platform or the services you use. The following is a detailed description of each purpose for which data is used:
Data peribadi anda digunakan untuk mencipta dan menguruskan akaun extra bonus anda, mengesahkan identiti anda semasa log masuk, memproses permintaan pengeluaran, dan memastikan bahawa hanya anda yang boleh mengakses akaun anda. Pengesahan identiti juga diperlukan untuk mematuhi perundangan pencegahan pengubahan wang haram yang terpakai.
Your financial details — including your Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u or CIMB Clicks account information, Boost, and ShopeePay — are used solely to process your deposits and withdrawals in Malaysian Ringgit (MYR). Extra bonus does not store your full bank account numbers or online banking passwords.
Technical data such as IP addresses, device information, and activity patterns are used by extra bonus's security systems to identify and prevent fraudulent activity, unauthorised access, money laundering, and bonus system abuse. This serves an important purpose in protecting you and all other players on the platform.
When you reach out to the extra bonus support team via live chat or email, our representatives access the relevant account information needed to resolve your query or issue efficiently. All support conversations are logged for quality training and player protection purposes.
If you have opted in to marketing communications, extra bonus uses your email address and phone number to send information about new bonus offers, game promotions, platform news, and important updates. You may withdraw this consent at any time through your account settings or the unsubscribe link.
Extra bonus uses gameplay pattern data — session frequency, betting amounts, and sudden changes in behaviour — to identify players who may need responsible gaming support. This is done solely to protect player wellbeing and is never used for marketing or shared with third parties.
Extra bonus understands that the trust of Malaysian players depends on confidence that their personal information is not shared indiscriminately. Our policy is clear: we do not sell, rent, or trade players' personal data with any third party for marketing purposes. However, there are limited situations where sharing data with specific parties is necessary for platform operations.
Extra bonus shares necessary personal data with selected service providers who help us operate the platform safely and efficiently. All such providers are bound by strict data processing agreements and are only permitted to use your data for the specific purposes defined by extra bonus:
Extra bonus may be required to disclose players' personal information to the relevant authorities in the following circumstances:
Extra bonus will not disclose your personal information to any third party for marketing or commercial purposes without your explicit written consent. Any data sharing that takes place is limited strictly to what is necessary for the stated function and is subject to rigorous data protection agreements.
Jika extra bonus terlibat dalam sebarang penggabungan, pengambilalihan, atau pemindahan aset perniagaan, maklumat pemain mungkin dipindahkan sebagai sebahagian daripada transaksi tersebut. Dalam keadaan sedemikian, extra bonus akan memastikan bahawa penerima data bersetuju untuk menghormati dasar privasi ini dan memberikan notis yang mencukupi kepada pemain sebelum sebarang perubahan berkuat kuasa.
Extra bonus invests seriously in security infrastructure to ensure that Malaysian players' data is always protected against unauthorised access, theft, or data breaches. Our security approach is multi-layered — meaning several layers of protection work simultaneously to safeguard your information.
All data transmitted between your browser or app and the extra bonus servers is encrypted using TLS 1.3 with a 256-bit SSL certificate. This ensures that even if someone were to intercept your network traffic, they would be unable to read your information.
Sensitive information such as passwords, identification numbers, and financial details are stored in encrypted form within the extra bonus database. Passwords are stored as one-way hashes — meaning even extra bonus staff cannot view your original password.
Sistem keselamatan extra bonus beroperasi 24/7 untuk memantau trafik dan aktiviti yang mencurigakan. Sistem pengesanan pencerobohan (IDS) secara automatik membenderakan dan menyekat percubaan akses tanpa kebenaran, serangan brute force, dan aktiviti penanaman perisian hasad.
Access to players' personal data within the extra bonus organisation is restricted based on the "need-to-know" principle. Customer support staff only view data that is relevant to resolving your enquiry. All staff access is logged and audited on a regular basis.
Extra bonus conducts regular penetration testing and security audits carried out by independent cybersecurity experts to identify and address vulnerabilities before they can be exploited. The findings from these tests are used to continuously improve our security infrastructure.
While extra bonus takes all reasonable steps to prevent data breaches, we have clear response procedures in place should such an incident occur. Affected players will be notified within 72 hours of extra bonus becoming aware of a breach, along with details of the mitigation measures that have been taken.
Walaupun extra bonus melabur dengan serius dalam keselamatan platform, keselamatan akaun anda juga bergantung kepada tindakan anda sendiri. Sila gunakan kata laluan yang kuat dan unik untuk akaun extra bonus anda, jangan kongsikan maklumat log masuk anda dengan sesiapa pun, dan pastikan anda log keluar daripada akaun anda apabila menggunakan peranti yang dikongsi. Jika anda mengesyaki akaun anda telah dikompromi, hubungi sokongan extra bonus segera.
Extra bonus uses cookies and similar tracking technologies to enhance the player experience, ensure platform functionality, and analyse how the platform is used on an aggregate basis. This section explains the types of cookies we use and how you can manage them.
You can manage and delete cookies through your web browser settings. However, please be aware that disabling certain cookies — particularly essential and security cookies — may affect the functionality of the extra bonus platform or prevent you from logging in securely. Extra bonus recommends keeping essential and security cookies enabled for an optimal and secure gaming experience.
As an extra bonus player, you have clear rights regarding the personal information we hold about you. extra bonus is committed to respecting and facilitating these rights. Below is a summary of your rights and how to exercise them:
Anda berhak untuk mendapatkan salinan semua data peribadi yang kami simpan tentang anda. Permintaan boleh dikemukakan melalui emel kepada pasukan sokongan extra bonus dan akan diproses dalam masa 30 hari bekerja.
If any personal information we hold about you is inaccurate or outdated, you have the right to request prompt correction. Updates can be made directly through your account profile settings or via customer support.
You have the right to request the deletion of your personal data, subject to any legally mandated data retention obligations. Some data may need to be retained for a specified period for legal compliance purposes.
Under certain circumstances, you have the right to request that extra bonus suspend or restrict the processing of your personal data — for example, during an investigation or if you dispute the accuracy of the data.
You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another service provider should you choose to do so.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Objections to other types of processing may be subject to a legitimate interest assessment.
To exercise any of the rights above, please contact the extra bonus support team by email at support@extrabonus.asia with the email subject "Privacy Rights Request". Include your full name and registered email address for identity verification. Extra bonus will acknowledge your request within 5 business days and resolve it within 30 business days, unless exceptional circumstances cause processing to take longer — in which case, you will be notified with the reason and an expected resolution date.
Extra bonus retains players' personal data for as long as your account remains active, and for the required period following account closure to meet legal obligations (typically 5–7 years for financial records, in accordance with Malaysian regulatory requirements). Data that is no longer required will be securely deleted or anonymised.
Extra bonus reserves the right to update or amend this Privacy Policy at any time to reflect changes in platform operations, new legal requirements, or improvements to our data protection practices. We are committed to giving players adequate notice of any material changes.
Your continued use of the extra bonus platform after any amendments to this Privacy Policy take effect will be considered your acceptance of the updated policy. If you do not agree with any changes, you have the right to close your account and discontinue use of the platform before the amendments come into effect.
If you have any questions, concerns, or complaints about how extra bonus handles your personal data, or if you wish to exercise any of your privacy rights, please contact us:
Dasar Privasi ini mencerminkan komitmen sebenar extra bonus terhadap perlindungan data pemain Malaysia — bukan sekadar dokumen pematuhan. Kami percaya bahawa kepercayaan pemain adalah aset paling berharga yang kami miliki, dan melindungi privasi anda adalah cara utama kami menghormati kepercayaan tersebut. Terima kasih kerana mempercayai extra bonus sebagai platform hiburan dalam talian pilihan anda.
This Privacy Policy takes effect on 1 January 2026 and supersedes all previous versions. It applies to all extra bonus players who register or use the platform on or after that date.
FAQ — Privacy & Data Security
Soalan yang paling kerap ditanya oleh pemain Malaysia tentang perlindungan data di extra bonus.
Privasi Anda Terlindung — Bermain dengan Tenang di Extra Bonus
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